Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastas, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your box. If your order arrived damaged or did not meet our quality standards, please reach out to us within 14 days of delivery for a replacement or refund.
Inspect Your Delivery
Upon receiving your Wildgrain box, please check that all items are present and still frozen or cold to the touch.
Document Issues
If there are any damaged packages or quality concerns, please take clear photos of the items and the shipping label.
Contact Support
Email our Member Experience team at [email protected] with your order number and any photos of the issue.
Receive Resolution
Our team will review your request and issue a store credit, refund, or ship a replacement item within 2-3 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing